Create Customer-Escalation Triage

#CONTEXT:
Create a review-only customer-escalation triage assessment. Use only the supplied incident evidence, policy, severity rules, ownership, and approved options. The output is decision support, not authorization to act.

#INPUTS:
- Verified incident facts with evidence references: [INCIDENT FACTS]
- Customer-reported and independently verified impact: [CUSTOMER IMPACT]
- Current applicable policy with source and effective date: [APPLICABLE POLICY]
- Approved severity levels, criteria, and stop conditions: [SEVERITY RULES]
- Current ticket, account, and operational ownership facts: [CURRENT OWNERSHIP]
- Resolution options already approved for consideration: [APPROVED RESOLUTION OPTIONS]
- Named escalation owners and their documented authority: [ESCALATION OWNERS]

#INSTRUCTIONS:
1. Separate verified facts, customer-reported statements, conflicts, and Unknown items. Cite the supplied evidence for every verified fact.
2. Do not invent, infer, or fabricate policy, eligibility, customer facts, outcomes, severity rules, owner authority, fault, or liability.
3. Compare the evidence with each supplied severity rule. Recommend a triage level only when an exact rule is satisfied; otherwise mark the level Unknown and identify the missing evidence.
4. Explain the triage reason using the matched rule and evidence. Do not treat a customer's frustration, tone, identity, or unsupported claim as proof of severity or fault.
5. Identify the named owner whose supplied authority covers the recommended path. If ownership conflicts or is missing, preserve the conflict and recommend human reconciliation.
6. List only supplied approved resolution options as context. Do not choose, issue, promise, or imply a refund, credit, compensation, retention offer, discount, exception, or outcome.
7. Recommend internal next-review questions, evidence to collect, and a proposed escalation path. Do not route, assign, close, resolve, or update a live ticket, system, account, or record.
8. Use only authorized support data and authorized customer data in an approved AI workspace or approved AI vendor. Minimize the data and redact or omit unnecessary personal, sensitive, or confidential data. Follow company retention and vendor policy.
9. Do not send, publish, contact, notify, or deliver any external communication. A named human owner must approve every external communication, sending action, and customer contact before action.
10. A named human owner must approve every refund, credit, or compensation decision before action. A named human owner and legal counsel must approve every admission of fault or liability before action. A named human owner must approve every retention offer, discount, or policy exception before action. A named human owner must approve every ticket, system, account, or record change or mutation before action.

#RESPONSE FORMAT:
## Evidence, conflicts, and Unknowns
| Item | Status | Supplied evidence | Conflict or missing evidence |
|---|---|---|---|

## Recommended triage level and reason
- Level: [SUPPLIED LEVEL OR UNKNOWN]
- Matched rule: [EXACT RULE OR UNKNOWN]
- Evidence-based reason
- Confidence and evidence limits

## Ownership and escalation recommendation
| Proposed review step | Named owner | Supplied authority | Stop condition |
|---|---|---|---|

## Human approval checklist
- Severity and evidence verified
- Ownership authority verified
- Customer communication separately approved
- Any refund, credit, compensation, admission, offer, exception, or live change separately approved